115 Wade Rd, Latham, NY | Directions 1211042.747091 -73.786121
Horrible Horrible Horrible!
Do not invest your time and money in this company; service is horrible, follow calls horrible, no direct numbers to anyone in sales. I should've listened to Molly.
They are a "take your money and run pool company.
I agree with the others who wrote ZERO STARS! they are the worst. promise you everything. get most of the money up front and then provide the worst possible experience. NO follow up or customer service. Pool has leaked since day one. DO NOT DEAL WITH THIS COMPANY
Stay Away – Don't be fooled by a lower price on their pools - it's for a reason. Pool has leaked since day one with no resolution. Concrete sub contractor they sent already replaced entire stamped concreete decking and it still has 100 cracks in it. Customer service is horrible. Lucky if you get a call back within a week. Spend the extra money to use someone else.
No Stars – The other reviews hit the nail right on the head. Bad customer service. Horrible follow through.
Honest Review – Its like this, Cypress Pools does a very nice job with installation. They were there when they said they'd be, they have a skilled crew and the work was professional. Here's the hitch though. Forget about service after the job is done or if there are any things that needed to be fully wrapped up at the very end of your project.
I'm telling you, these guys are the worst when it comes to following through! The trenches that were dug to lay gas to the pool heater sunk after they initially filled them. My wife almost broke her leg when she fell into one of them just casually walking in the yard. Ok, it's dangerous, yes, but things like this happen. No big deal, just bring over some more fill and we'll be good to go. Cypress said they'd gladly take care of it and "we'll send a guy out this week." It took me almost 3 weeks of constant phone calls to get them to actually come down to fix the issue.
"Yeah I'll leave them a message" is what the guy who answers the phone there is famous for saying after dozens of calls requesting to have a rep take care of any problem they are responsible for. That line should be printed on their trucks! We also had an issue where our ladder was rusting at the joints after only a week in the water. Again no big deal, it was a defective unit which they said they'd replace, which they did, but not after countless phone calls and me having to drive all the way to Latham to complain in person to actually get them to physically bring the damn ladder to my house!
These guys need a real office assistant, a daily planner, and the decency to support their customers after the sale. So, while you will likely get a nice in-ground pool from Cypress, beware if there are things you discover that aren't right after you give them the final check, good luck with them giving you the kind of service you would expect after paying out $40k+. What a shame. All that great scheduling and craftsmanship in the beginning just to blow it in the end and make me an unsatisfied customer.
With that, I really have a hard time recommending Cypress Pools to friends or family with a clear conscience. It's fortunate for the consumer, that with the power of the internet this review will show up on the first page of Google when search Cypress Pools. Potential customers have a right to know exactly what they're getting into, and businesses can't hide their shortcomings so easily anymore.
NO STARS! – The lowest rating I can give here is one star but they don't deserve any! This company is just awful. How could anyone give them 5 stars? My neighbor ended up filling in their pool after having it less than 5 years. The walls pulled out, the pool was visibly on a slant. I stood in the empty pool and you could see it was crooked. They spent $15000 just on stamped concrete and its all trash! And Cypress had the nerve to tell them it wasn't their fault so they didn't do anything for them! My neighbor started to cry jsut telling em about it. AWFUL! I'm looking for a pool company now and I would not use them to build a bird bath. The lowest rating I can give here is one star but they don't deserve any!
more pool for your money – Great bunch of folks from sales all the way to the fantastic gas and electric guys they sent.
Saxxon Gas and Electric
Evrything was done professionally and quick ,
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