Doesn't Recommend

sorter

Joined 6 years ago

The worst service provider ever.. 12/31/07....I'll just lay out the facts. First visit: an install tech Ed worked for four hours (5 pm to 9 pm friday nite) only to say that he couldn't get a signal. Scheduled a follow-up for two days later, which was arranged via his supervisor Rob while still in my house. "we'll be there between 8 am and 9 am on Sunday" Saturday morning, got a phone call wanting to set up a follow-up call. ??? I said it was already set-up... Sunday was a no show until 2:00 pm.... Apparentlay they had to drag a tech off his previously assigned scedule to get back to me because they forgot to set my call up... this happened after I called them late in the am. The tech was at my house for 8 more hours.... broke a lamp and muddied three rugs in three different rooms. At 10 pm, I asked the tech to leave. A supervisor, Rich, showed up the next day..Christams eve, to see the broken lamp and check the rugs. He said to call Direct TV and place a Damage Claim and he would okay it.. He then said he would come back between 8 am and 9 am the day after Christmas to finalized the install. Rich was a no-show... not even a phone call tosay he wasn't coming. I tracked him down through various phone attemps. He finally called me at 3 pm to say he wasn;t coming..could we reschedule? Rescheduled for Saturday, Rich shows up on Saturday and wrks for about two hours. Three Tv's out of six are now hooked-up. Rich says a "special install" person now has to come and try to install the last three tv's. Rich says they'll call us to set up a time. Still no call from them yet . PS My wife just spent 35 minutes, after being given five different phone numbers, to make the "Damage Claim". I think Halsted Comm has nice people... but terrible processes, follow-up, and communication skills. Poor service is a sign of a monopolistic attitude. Stick with cable.