TOP NOTCH CUSTOMER SERVICE.
I did not ever shop here before my daughters upcoming prom. So I had a recent bad experience at Thoughts and Best Wishes in Latham, we come to Jocelynns Bridal.
The two ladies that worked there were awesome!!
I know this sounds crazy, but I never expected the service and treatment we received.
You need to experience them for yourself. They were cheaper than the ''other place''. The two employees were pleasant, happy, and very cordial. They treated us like we were #1 for our entire shopping experience. The store is Beautiful , charming and elegant. I just cant say enough. Helpful and accomodating.
They are exactly the way a good business should be.
My name is Paula , and we had an excellent experience!!
Thank You to the staff at Jocelynns Bridal for making my daughters prom special!!!!
Making a dream come true!. I happened to find this store by accident. At first the personell didn't seem that friendly however once I asked if I could try on some dresses they were extrememly helpful! The girl was very sweet and helped me with everything I needed, zipping up and tightening up the dress. I had my 2 children with me and they were wound up. The 2 sales people were very understanding and didn't make me uncomfortable having them there at all! I found this to be suprising since I was getting frustrated. I would reccommend this store to anyone looking for helpful service!
RudeTreatment, Poor service, Unprofessional, DON'T BUY HERE.
3 weeks ago, I went to Jocelynn's (recommended by a co-worker) and I asked how much it would be to take in a bridesmaids dress that was not purchased from the store. The associate went to the back to ask how much it would be and asked me again where I purchased it - I told her it was from San Francisco. She went back and then asked me if I needed it hemmed and I told her no. She went back yet again and told me it would cost between $50-60. I told her that I was losing weight and she said not to worry, that it would be taken care of at the 2nd fitting.
When I came in for my first fitting, an older woman pinned me up and then printed a receipt for $85! I told her that I came in previously and I was told 50-60. She said that she would do it for 75, but that she thought I was tricking her. I said that I wouldn't pay more than $60 for the alterations since that was what was quoted to me. She interrogated me about what day I got the quote and who I spoke to. I told her she was wearing a scarf and to look at the handwriting in the appointment book to find out who I spoke with. She proceeded to throw a tantrum, calling me a trickster, and pulled out the needles from the dress. I said this was a terrible way to do business...and then she said she would do it for $65...I told her why are you going to quibble about $5? Eventually, she said she would do it for $60 but that she would never do an "outside" dress again and commented that she pays her sales girls $20 an hour. Why I needed to know that was beyond me. I wish I had just taken my dress elsewhere, because I just went in for my 2nd fitting and the dress was too big and she refused to fix it. At most, I lost 2 pounds since the first fitting and there was an inch of extra material around me. Another associate there said that I looked pregnant with a boy (FYI, I do not - and if I did - it's QUITE inappropriate to say that to a customer). She said she'd fix my dress for $15 - bringing me to what she wanted to charge me in the first place. She called me a trickster countless times on this visit as well. But it's Jocelynn's that tricks their customers - it's not the other way around. I hope this review can prevent a potential customer from the hassle I was put through.
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