Westmere >Angela's Bridal
What a wonderful place. My daughter got married last winter and we purchased her dress, her attendants dresses, the flower girls dress and my dress at Angela's. Everyone was wonderful, they made us feel like we were the only customers there and were very important. Kayte was wonderful she listened and knew exactly what to show us. Janet could not have been more accommodating during the fittings. They made sure we loved our selections and were happy with the alterations. My son just got engaged and we would not think of going anywhere else for the dresses and personal service you get at Angela's I'd give them 10 stars if that was a rating choice. Don't bother going anywhere else they are the best.
The experiece every bride deserves..
I went looking for 'the dress' at Angela's about one month ago. I saw that they had an upcoming trunk show for Paloma Blanca, a designer I had my eyes on since even before I was engaged! So, I called to make an appointment. After explaining to the consultant the style of dress I was interested in, she recommended I come to a trunk show for another designer that was coming as well, so I did (Augusta Jones). The consultant was right on track - I fell in love with one of the Augusta Jones dresses and that was that!
I would greatly recommend going during a trunk show - you get to see the entire line for the upcoming season, and a rep from the designer is there as well to explain options, and really customize the dress to exactly what you want.
I had gone to a couple other shops in the area, but the customer service and attention at Angela's blows the others out of the water. You feel like the most special customer they have ever had...and that's how it should be. Every time I walk in, they know me by name. We got all of my bridesmaid dresses there too, and the girls couldn't be happier. I even had a bridesmaid dress in the past from Angelas, and Chella (who does the alterations) is THE BEST. You feel like the dress was made for you when she is done with it! I really look forward to her working on my bridal gown! So thanks Angelas for all that you do - you make the experience truly what it should be!!
Amazing!!!!. I have been waiting all my life to have the ultimate bridal experience and I received just that at Angela’s Bridal… I saw a picture in a magazine of the dress that I really wanted and I knew that Angela’s had it. When I got there and told my consultant she said to me lets not do that one first I want you to really enjoy this. I had tried on around 10 other dresses then the one I loved. I am so glad I tried on all the others because it really mad the experience worth it. I found my dress!!! We even got a champagne toast when I found the one!!! Everyone I have dealt with there has been nothing but amazing. I feel like I am the only bride when I talk to them I have also gotten all of my bridesmaids dresses there as well…. I truly recommended everyone going to Angela’s if you want a true bridal experience!!!!
A word from Angela's Bridal.
As the manager of Angela's Bridal I would like to respond to the post below. We feel that if we are going to be put under public review that it is only fair to share all details of this situation.
As a special order boutique we prefer to order a new dress for all our brides. However, that is not always possible due to budget or time frame. In this particular situation we had less than one month from the time that the bride entered the store to the required date for pick up.
On the brides first visit she was accommodated with a full consultation by a very knowledgeable Bridal Consultant, even though she did NOT have an appointment.
The bride stated that she had specifically chosen our boutique based on the positive reviews she read after doing an Internet search. Choosing from the entire in stock collection, the gown that was selected was a brand new 2010 dress. Even though the dress was brand new we understand that any dress that has made it to the floor is not exactly the same as a special order and therefore gave the bride a discount of a little over $300.
Once the purchase had been made the fittings began immediately. The bride was personally pinned and advised by Janet (owner) who has extensive credentials in garment construction and design. The work was then completed by Janet and our master seamstress Chella, who also has an incredible background in this industry.
We will admit that due to the unique nature of the bias cut chiffon fabric that the gown turned out to be more challenging than we anticipated. However, all this meant was that we needed to see the bride more times than most. We do understand that each brides time is valuable and apologize for any inconvenience in that regard but it was necessary to get the garment done correctly.
The bride was charged $200 for the alterations. We grossly underestimated the time needed to tailor this gown but did NOT at any point change the original quote and pass the cost along. Even though the value of the alterations were much higher, we learned from the experience and kept our word on the cost. The gown took complete precedent in the sewing room until it was complete.
When all was completed the bride looked gorgeous. The fit was perfect and the bustle was beautiful. As with any chiffon dress it always has movement. That is the beauty of a flowy gown and fact of the matter is, it is going to hang differently at different times and ways.
In the end we stand behind the alterations 100% and the customer service. The bride and groom thanked the staff and paid their fee at pick up.
At one point in the pick up they had the undivided attention of almost all the staff, at least 4 people, including Janet & myself in an effort to move things along as quickly as possible. We bagged the gown for destination travel. I personally not only gave extensive care instructions on how to handle the garment and store it in a humid climate but also gave advice on how to travel on the plane with it.
As with all our brides, they were offered the help of carrying the gown to the car and getting it in properly but declined.
I personally saw the exceptional customer service that our staff provided and always strives to provide.
As much as I wish that this was brought to our attention in a mature, one on one manner, I will still offer this to the bride:
We will be more than happy to pay the fee to another tailor who feels that they can complete the service more to your liking. We would just ask that you please have them inform us of their changes in an effort to learn from this situation. However, if that is not the case and you receive confirmation that they were done to the best professional manner than we would ask you to post a retraction.
Again, I am sorry for the time inconvenience but truly believe that our alterations and customer service met the high level that we require from all who are a part of the Angela's Bridal team.
WORST WORST WORST.
their collection is ok but customer service is awful. They are nice to you before you pay for the dress, as soon as they get money you are screwed. I didn't have enough time for new dress , so i had to buy one off the rack. they didn't give me any discount and they promised that everything will be perfect, they dress will look as good as new. Every time i went for my fitting i would point out the problems with the dress and they would give me attitude and say when you pick it up it will be perfect. The day when i picked it up the dress still had all the problems that i had pointed out before and they were rude when i brought them up. Finally i had accept the dress with all the problems.
Before going to this place i had checked reviews and they all said they are rude and bad customer service , I wish i had listened.
So if you are looking for nice dress with nice service please do not go to this place.
Wonderful dresses and amazing staff.
The variety of bridal gowns and the amazing staff are what makes Angela's the best shop around!
Shopping for a dress was so easy, the staff hand picked certain styles to my taste and also let me poke through the aisles. Once the dress was found, ordering, fittings, and alterations were so smooth.
Everyone on the staff is helpful, never pushy, honest, happy and overall, a pleasure to deal with. They really make you feel special as every bride should!
My dress and bustle were perfect, everyone loved it, I could not have been happier. When I walked into Angela's, it was my third bridal salon that I had visited.
If I had only come here first, I would have saved so much time finding the perfect dress. Make this your first visit and you will be beyond thrilled!
AMAZING, AMAZING, AMAZING. Anybody that is looking for a dress MUST go to Angela's Bridal. I am a bride to be that has been to every bridal shop from Glens Falls to Albany...... on several occasions. I saw the commercial while watching Say Yes to the Dress and I knew I had to go. When entering their store you instantly feel a personalized warm welcome. THEY REALLY WANT TO HELP YOU!!!! I found other stores mildly overwhelming. Kayte was my sales person although sales person is hardly the way to describe her. Trying on so many dresses prior, I kind of had an idea of what I was looking for. I started describing what I wanted and Kayte was instantly grabbing dresses for me. HER TASTE WAS RIGHT ON! People kept saying to me, when you put the dress on you will know. After trying on maybe 3-4 dresses Kayte knew exactly which dress I needed to try on next. That next dress was it for me. The Enzoani line was so amazing but when I put on "Dawn" I just knew it was my dress. I don't think I ever would have put it on had Kayte not recommended it. It was like destiny. Truly a one of a kind experience that I did not get at any other store. Kayte and the staff at Angela's absolutely do EVERYTHING they can to make sure I have my dream dress and that's definately what it is..... MY DREAM DRESS!! THANKS SO MUCH!!! So any bride that has not found EXACTLY what she's looking for you MUST go to Angela's because those girls have big hearts, open ears and FANTASTIC TASTE!!!! THANKS AGAIN KAYTE!!!!
BEST BRIDAL STORE IN CAPITAL REGION. this is the best bridal store in the area, hands down!!! the entire staff and owner and so friendly and personable, they really go out of their way to answer any and all questions! they know each customer by name and always are interested in *your* special occasion! unlike other bridal stores in the area they are ready and willing to help you even without an appointment. i stopped in during a trunk show and even though they were busy the owner made time for me and i ended up buying my wedding dress that day!! don't even bother going anywhere else!!!
Excellent Service!. I too had a fantastic time at Angela's Bridal. I recently purchased my wedding dress there, and had such a great time! I made an appointment (which they recommend), and was even 30 minutes late. My sales person, Kate, was fantastic. I told her exactly what my dress had to be like, and she knew more what I wanted than I did! In the end, I ended purchasing the dress she first chose for me. It was perfect! There was plenty of space to try on dresses, and there were plenty of mirrors. It's a small boutique, but not cramped by any means. Because I went when there was a trunk show, we were offered chocolate covered strawberries, cookies, and champagne. After I bought the dress, everyone came to share my champagne toast and congratulate me! I think some people are really just too hard to please!
A wonderful place. I have read these reviews and I am taken aback by the terrible things said about Angela's Bridal. It does not sound like the same store I went to. This is a family run store and I have had the most wonderful experience there and would recommend it to all of my girlfriends that are getting married. The dresses are georgous and the staff love what they do and it shows. There are no 'closet sized' rooms, on the contrary to what has been said, the store is beautiful. I have been in the store several times between my bridal gown, bridesmaid's and Mother of the Bride purchase and I would decribe the experience I had and what I have witnessed as professional and expectionally great service.
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