Recommends

Mike D.

Joined 11 months ago

Great personal service from initial contact thru completion, Ashline movers gave us detailed info others did not. They informed us how to pack and set up to save time and stay with in our budget . It was a hot day and we had a long way to carry in , the guys were great and the Ashline office stay'd in contact with us the entire time..thanks Ashline movers for an easy move, they even bought a special tool to get our crib apart, very hands on small family business.we highly recommend Ashline Moving as we were refer'd to them from our realtor.

Doesn't Recommend

Nick T.

Joined 1 year ago

Worst experience of my life - no joke!. Wish I could rate Ashline Moving & Storage lower then 1 star. That's honestly how horrible this company is. Here's my story...

It's the last day of the month (2/29/12) and my tenant needs to move her stuff into temporary storage. She lives in my apartment in Albany near washington park. She had hired Ashline Moving & Storage to come to the apartment at 8:30am 2/29/12, pickup her stuff, and put it in storage for a month... sounds good so far right?

It started out today with the movers not being able to find the address... I honestly don't know how that's possible.. the apartment is right at the intersection of two well known roads in Albany near Washington Park. After the movers finally found the place they came in and did an inventory of items and had my tenant sign some paper work.

At this point the movers went back to the truck to grab some moving equipment and were supposed to come back to start the move. Instead they literally just got in their truck and left the site. WHY would someone do that? I have no idea!! This is when I actually got involved because my tenant sent me a text message saying "My movers simply disappeared! They are not even answering my cell. Would you call them at 518-273-4642"

I called their number and got some ridiculous story from the man I spoke to on the phone. He claims that the movers attempted to get back into the building but the front door was locked. Apparently they tried buzzing the front door and calling my tenant's phone many times with no response on her end. I can guarantee you that this was not the case. This guy sounded like a serious sketch ball and I honestly didn't trust anything he had to tell me. I asked if we could reschedule and he said no then hung up the phone on me. At this point it was clear to me that goes beyond an issue of customer support and in my opinion is in the territory of a scam company.

Although I have no proof, based on other reviews for this company I'm convinced that these guys took initial inventory of my tenants belongings, determined there wasn't enough stuff that they wanted to steal from her so simply drove off.

I really wish both my tenant and I had read reviews on this company ahead of time. It's the last day of the month and I have a new tenant moving in tomorrow so the timing of this could not have been worse. Luckily we found a uhaul truck/storage solution.

In all honestly I'm really glad that we weren't able to reschedule a pickup time with this company. It's obvious that many other reviewers have had their items either stolen or ruined due to water damage once their items went into storage. I'd love to figure out a way to have the people behind this company arrested. It's not fair that more people in the future will be completely screwed over by them. All I can do is write this review and hope that others will read it before they dial the number.

Doesn't Recommend

tmg4me

Joined 2 years ago

Worst moving company. I hired this moving company after I spoke to the owner and got a price for moving my furniture. When the movers came they were very unprofessional, dirty, loud, obnoxious and constantly using profane language. On top of that I was charged double the cost of what I was quoted on the phone. I was being charged an extra hour plus travel time. It only took a total of 1 1/2 hours to move out my furniture, travel to new home and unload furniure and I was being charged a full 4 hours. They were also 3 hours late and never got a call telling me they would be late.

Please listen to all the negative reviews because it is true.

This is the worst, unprofessional company I have ever dealt with. Save your money and go with someone who is more honest and professional and won't rip you off.

Doesn't Recommend

Reviewer33

Joined 2 years ago

Unprofessional, Horrible Experience. We hired Ashline because they were a local company that gave us a competitive price. It turned out to be one of the worst experiences I've had in a while. I have never experienced such an unprofessional set of people. For 8 hours I listened to three men yell at each other, swear and threaten to hit each other with the items they were moving for us. Now, I'm open minded so it didn't both me at first (I actually thought it was kind of funny) but it sure got old.

I had taken $100 out of the ATM the morning of the move for a tip and had it in my purse the whole day. Perhaps I'm naive, but I left my purse on the floor all day long while we were moving.

When the time came to get the tip, THE MONEY WAS GONE!!! I retraced my steps and thought about all my actions that day and I am very very positive that the money was stolen out of my purse. We brought this to the attention of the foreman and the head of the company. We asked that it be reconciled. After numerous phone calls to the company that were never answered or returned - this horrible act has not been reconciled. And this is why I am writing this review.

On top of this - our bed was damaged, and we were promised that someone would come back to fix it - that never happened.

And the last thing, in our stack of items was a box containing someone else's things! This lack of attention to detail is horrible.

DO NOT HIRE ASHLINE MOVERS. THEY ARE NOT TRUSTWORTHY. GIVE YOUR BUSINESS TO SOMEONE ELSE.

Doesn't Recommend

marjorie fogarty

Joined 3 years ago

ashline movers. myname is marjorie fogarty and my husband francis fogarty has worked for this company for over 21 years and for the last 2 or .3 years they have messed with his paychecks and hours and worked bad movers and theives over him thats what u get for dedication with this company and if he said any thing about customers things missing or things that were wrong they wouldn't work him and if he went looking for other jobs they give him bad reference so he wouldnt get jobs and therefore he had to go back because he has a family to support just recently he stopped working because they will not pay him his money for working almost 9 days which alot of money the owner is carol and dutch ashline they let there son al run the business and he has run it right into the ground al is under house arrest for embezzlement he gets stone with his workers and al does not care what the bad workers do because he is just as bad as they are so if u read bad reviews believe every word if you have any comments u may contact me at marjoriefogarty@yahoo

Doesn't Recommend

hova2468

Joined 3 years ago

Wouldn't reccomend Ashline to my worst enemy. i just moved 3 days ago, & i hred Ashline movers. I was given a time of between 12 & 2. I received a phone call at 12 saying it would be closer to 1. 2:00 rolls around, & still no movers. I call to see whats going on, & the owner tells me hes very sorry but his "really good" team is taking longer than expected. he then offers to send his nephew & a few of his "football buddies". "theyre not great but they can do it" he says. Of course i wasnt letting them move my stuff. Finally at 4pm, the movers show upm2 of them with huge attitudes. The one was so lazy, i thought he might fall asleep- carrying 1 light box at a time.. To make a long story short, the owner said since i had to waiti so long, & the movers dragged my mattress & ripped the cover, he would give me a discount. That never happened: when his worker called him he said he never said such a thing. Instead , he called me in the morning and told me he is sending me a gift certificate for dinner and someone to clean my mattress. I'D RATHER GET SOME MONEY BACK!!! please don't use this company!!!!!!! ony giving 1 star because it requires me to. i woukdnt even give it half!

Doesn't Recommend

BJB1

Joined 3 years ago

Furniture Thieves Strike Again!. We gave them the entire contents of our home (27yrs.) to store for 6 mos. to discover that over half of our belongings suspiciously "disappeared"; and what furniture was returned was severely water damaged. Some of the furniture on the truck DIDN'T EVEN BELONG TO US (which was haphazardly "discarded" from the truck)! How does this happen when their website "shows" a beautiful, indoor, climate-controlled, secure storage building with lockers. Who monitors these of businesses anyway?

Recommends

satisfied costomer

Joined 3 years ago

Real Mccoy. Our Business has just completed a large involved relocation from a third floor with heavy furniture and lots of boxes. These guys were excellent and effecient especially durng the weather. We remembered Ashline from many years ago and are very happy we used them. This company is the real mccoy.

Doesn't Recommend

mache11

Joined 3 years ago

Don't even call for a quote. "Bob" who sounds like a person who has drank one to many has called my phone 10 times per day since I asked Ashline for a quote. He continously leaves messages. I have never experience anything quite like that from a company...

Recommends

Linda22

Joined 3 years ago

Our Favorite Little Mover. We are compelled to write this after we just moved on the coldest day of the year ever. Our initial contact was polite and helpful. The estimator came right out and gave us a detailed service description and a binding quote. We verified their license and insurance. On the day we moved, Mark and Danny were excellent and accommodating, never complaining about the cold. We appreciated how hard they worked and bought them a hot lunch. The truck was immaculate and they had all the right tools for the job. They even helped hang our curtains. It couldn't have been any better. This company is highly organized. We will definitely use them again!