07/23/09
Not so bad in my humble opinion
by Kmtbailey
My daughter in law and I came to this shop 4 years ago looking for a dress for her mom and myself. Her mom is over 6 feet tall and we found no dresses anywhere that would fit her. We found a beautiful dress for her at Annette's, and felt the service we rec'd from the owner, who's name is NOT Annette, was wonderful. The dress needed to be fitted again 3 days before the wedding as "mom" lived in Colorado and was only available for the fitting on her way here from the Albany Airport. The dress was totally covered with beading and the work that was done for the fitting was absolutely wonderful. I was also very pleased with the dress that I bought for myself for the wedding. So pleased in fact that we went back this year for my own daughters wedding. Yes the racks are very cramped, but we had a ball digging through the dresses til we found THE one. My daughter lives in Boston and we chose to go to this store for her wedding. I have not been displeased at all. The building definitely could be larger, but I loved the service and the expertise of the seamstresses that work there is amazing. I would go again for my other daughter when she marries :) There are not prices on the dresses, there are codes on the tags. This was not an issue for me or my family.
- Pros: huge selection of dresses; great seamstresses
- Cons: small building
06/06/09
Can't beleive we went there!
by nornydj
Today we had an appointment at Annette's. We did read the reviews, but my daughter wanted a certain line of wedding gown that only this shop carries. We went anyway! We didn't expect much though after reading the reviews. No one helped us, so we plunged ourselves into the tight fitting gown racks we were told to look through. After 45 minutes, we left laughing at ourselves because we put up with such poor customer service. We ended up at Juliet's House of Brides and bought her gown. No appointment, but was welcomed with open arms.
- Cons: Dresses packed so tight we were laughing!
05/20/09
HORRIBLE -- JUST STAY AWAY FROM THIS PLACE
by Kate123456
HORRIBLE place. I wish I could give it negative stars, or at least zero -- the one star is misleading. Absolutely do not go here. I had already picked out my dress somewhere else and was just going in to try it on for my mom (she lives in Albany), have Annette's place the order and I would pick it up and have it altered where I live. Despite reading terrible reviews I kept telling myself "how bad could it be?"... well now I know. I picked up my dress on Saturday (I'll spare the details of the harassment and rudeness leading up to placing the order/picking up the dress) and it was a USED dress! The back had clearly been resewn, there was a tear in the fabric and "pulls" all over the front of it. There was just no question as to this not being a new dress from the manufacturer (no tags either). Even my dad (who does NOT know clothes) noticed that the dress was a wreck. Well, after bringing it back and being screamed at over the phone by Annette herself for 3 days I STILL don't have my deposit back. The only saving grace is that it's still 4 months from my wedding so I can reorder from somewhere else even if I do lose my deposit. I just feel bad for all those brides who don't place their order so early. This place is truely awful and I honestly would never wish my experience on anyone. Just go somewhere else. If you MUST try something on there, do NOT order from there -- you'll wind up with a used dirty wedding gown!
- Pros: None
- Cons: Everything -- Don't have time to list it all
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