Cocca's Appliance TV & Video
Albany, NY 12205-5750
Phone: (518) 453-6100
User Reviews for Cocca's Appliance TV & Video
07/12/2008 Posted by f105thud
Normally i use these reviews to complain about poor service, BUT i had a WONDERFUL experience at Coccas. Let me describe what happened: I had purchased a front loading washer from Coccas about two and a half years ago and it ran well for that time. One morning the washer stopped working completely, lights were on but it would not do anything else. I called up Coccas who gave me to their service department. The nice woman there set me up for a service call next day. They determined it would be a part (i believe a circut board) and tub. Once the parts came in (about a week later) they came back and put the parts in. The unit would wash but not spin out. The man appologized and said it must be a bad board and needed to ge in another one. They expedited it for me and 3 days later the company came back. But weven with the new part the washer wouldnt work, and even with their best efforts they could not fix it. I called up Coccas, at this point i was very frustrated. I spoke to the sales team there and they passed it along to their manager for review. Because of the number of problems i had, they were able to get me a COMPLETELY NEW WASHER at NO CHARGE!!! I couldnt believe my ears or eyes. They delivered a new unit and took my problem machine away. Thank goodness i had their free 3 year warranty! I have to thank the entire staff for being so nice to me, and listening to my rants.
06/06/2008 Posted by shadowboxer710
We walked into Cocca's Appliance and were pleased to find friendly sales people who were not pushy at all and seemed generally interested in helping us. HOWEVER, after we put in a deposit for a washer and dryer, we realized we weren't sure if our new house had a gas or electric hookup. They told us that they weren't putting the order in until Monday anyway (this was a Saturday) so we could call them Monday morning and let them know which we'd like. In the meantime, we determined that the washer and dryer were going to be included in our house after all so we no longer needed the order from Cocca's. We called them first thing Monday morning, assuming it would be fine, as they had been so understanding before, and since they hadn't placed the order yet. They were extremely rude about the whole thing, and told us they had apparently ordered it on Saturday, even though we had told them not to. They charged us a $100 "restocking fee" that had never been mentioned to us, and even after numerous phone calls and going there to address them in person, they still did not budge, and in fact were furious and incredibly impossible to deal with. They took several weeks to get the rest of our deposit back, and we will never EVER deal with them ever again. They may be fine to deal with if everything goes according to plan, but Lord help you if for whatever reason, something goes wrong. The big guy who owns the place is impossible.
Pros: Good prices
Cons: Horrible customer service
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