04/04/09

Exceptionally Poor Experience

by UpstateShopper

This place is terrible. Ordered all new appliances to refit my kitchen, hired a contractor to remove the old appliances for delivery. Get a call day before and am told stove isn't in (ordered 3 weeks ago). They offered upgrade, turned out to be larger than original purchased although they promised same size, had to modify cabinets to fit. Floor models came for dishwasher and fridge, scratch and dent, no hardware with them. Delivery promised between 10-12, came at 3pm, had to use a sick day. The WORST customer service I've ever had. Strongly recommend staying away from this place, you get much less than what you pay for.

• Pros: None at all-low price means crummy service
• Cons: See Comments

12/01/08

Terrible service, fraud, liars!

by pmujay

Appliance dead on arrival. Coccas told me it wasn't their problem, call the manufacturer. Nice service! It will be a cold day in hell before I deal with them again!

• Pros: cheap
• Cons: nothing else

07/12/08

BEST PRICES, BEST SERVICE, GREAT PEOPLE!

by f105thud

Normally i use these reviews to complain about poor service, BUT i had a WONDERFUL experience at Coccas. Let me describe what happened: I had purchased a front loading washer from Coccas about two and a half years ago and it ran well for that time. One morning the washer stopped working completely, lights were on but it would not do anything else. I called up Coccas who gave me to their service department. The nice woman there set me up for a service call next day. They determined it would be a part (i believe a circut board) and tub. Once the parts came in (about a week later) they came back and put the parts in. The unit would wash but not spin out. The man appologized and said it must be a bad board and needed to ge in another one. They expedited it for me and 3 days later the company came back. But weven with the new part the washer wouldnt work, and even with their best efforts they could not fix it. I called up Coccas, at this point i was very frustrated. I spoke to the sales team there and they passed it along to their manager for review. Because of the number of problems i had, they were able to get me a COMPLETELY NEW WASHER at NO CHARGE!!! I couldnt believe my ears or eyes. They delivered a new unit and took my problem machine away. Thank goodness i had their free 3 year warranty! I have to thank the entire staff for being so nice to me, and listening to my rants.