272 N Ballston Ave, Scotia, NY | Directions 1230242.833424 -73.955596
Mon-Fri: 08:00 AM-05:00 PM
Having an accident is a highly emotional time and can make you feel completely vulnerable. I asked for help from friends on Facebook it was clear that Frank & Sons at least had a lot of friends. After bringing my car down to their shop it became clear why they had friends and customers. Everyone from the women behind the desk, to the guy who finally handed me my keys, they all knew that my experience wasn't just a dent in metal. I look forward to the next time someone needs a recommendation to take loving care of the first car they bought on their own.
Classic example of a successful business in a small town that attracts customers from far away because they treat every customer like family. Every employee we had contact with was polite and professional. My wife was especially impressed that even the craziest idea she had was never dismissed and she was treated with respect.
Our local Honda dealer gave us a run around for over 6 months when we experienced wet carpet after it rained. It wasn't easy but Franks eventually found an almost invisible crack in the windshield. They verified it was a problem before doing any work and didn't charge us for all the time it took to rule out other possibilities. They even used some kind of machine to help remove the lingering wet smell at no charge.
Since that experience we've continued to do business with Frank & Son's and everyone we've recommended to has been satisfied with their work. I'm guessing you can't stay in business that long in a small town without being good.
DO NOT GO TO FRANK & SONS BODY WORKS – My recommendation is to never go to Frank & Sons. Eight months ago I took my car there after the hail storm. My insurance company paid them approx. $7,500 to fix the hail damage that was done to my car. Basically every exterior panel was replaced incl. the hood, roof, and trunk. I left my car with them for a week and it was returned to me with 3 problems: a sticky substance was left on the face of my radio which removed the paint when I tried to clean it off - they said they could do nothing for me; the seal around the back window was very poorly and sloppily applied - this they did fix, and everytime I turned on my rear defroster the radio would go to complete static.
I took it back at least 3 more times for them to look into it, but they could not figure it out. They told me to take it to Precision Auto because the owner is a friend of theirs. These people were very nice and told me that it did not appear to be a problem with the radio, but perhaps a wire was pinched or cut when the exterior of the car was replaced and put back on. I called Frank & Sons and asked if I should bring it to Honda for them to figure out. They assured me they could figure it out and that they would replace my back glass. After the glass was "replaced" the radio now worked (well...only FM, I no longer have AM), but the rear defroster no longer worked AT ALL.
I then brought it back about 8-10 more times in the last 6 months. (I only went back so many times because my father had dealt with them before with his business and I did not want to ruin my fathers relationship) During these times they claimed to have replaced the back glass for a second time and the switch to the rear window twice.
Today, 8 months later, they claimed that they never actually replaced the glass or the switch because their tests said they were fine (even though they told my father and I that they had replaced them). I have finally given up and am going to Honda and paying for it myself.
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