Situation: We had a group of 11 people. Made a reservation 5-6 days prior. Mentioned it was a birthday celebration. Reviewing the menu, pricing, and ambiance, we expected great service, great food, and a great experience. Live Jazz Band at 8pm.
Overall: We had a extremely disappointing and inexcusable experience. Start to finish, we were there for 3 hours!!!!!! We arrived on time. At the time, it was NOT busy. We were seated promptly. The service was atrocious: had to repeatedly request things, water, drinks, plates for the appetizers, and the drink orders took forever. Waitress had to double check and come back for a repeat on our drink orders on more than one occasion and forgot to bring someone's drink twice. (she came back to double check drinks requests with only one or two drink requests). When asked for just a couple of minutes more to decide on entree decisions, at least 20 minutes passed before she returned. When our appetizers came, there was a double order---her mistake, which at the time our waitress said she wouldn't charge us and that she would leave them. It was put on the bill. After two hours, we were told our food would be "a long time". When asked how long was "a long time" we were told they weren't sure, but it would be "a while" When asked to check, waitress never came back to let us know approximate time for our food. Shortly after, we asked if they had bread, and the response was, "would you like some?" I'm sorry, but in any fine dining restaurant, that's a given and when your party has waited 2 hours + for dinner entrees, it should be obvious, that we'd be hungry and that bread would be offered, without having to request it. We had to "bus" our own dishes. They were not taken as our drinks emptied, appetizers were done, and had to move them to a nearby table, where they stayed for the duration of our stay. Some were picked up but half (at least 10 glasses) were there when we left. When dinner arrived, the soups came with dinner. Typically, it's served in courses and not with dinner entrees, unless specified, which 2/3 were NOT requested with dinner. Some of our food was luke warm, while the soup was hot and acceptable. When mentioned the food was cold/luke warm, we were asked if we wanted them to take them back and reheat it. Response was no thank you due to unpredictable timing of redelivery. Never an apology about it. Never offered anything in return for the "long" wait. I have never, in my years of dining in various upscale restaurants, experienced this type of service and disappointment. We were told that dinner would be a wait, two hours into it, due to a show in town. We had a reservation and this was NEVER mentioned, not even as we sat down. By the time we got out of there, it was 9:30 pm. Our plan was to meet 10 people out after for drinks, plus numerous people in our dinner party were going to come too. No one from the dinner party wanted to go out at that point and we were over an hour late to our second engagement. Not only was it a disappointment, but it affected my husband's birthday plans and experience.
Location: In a very cute part of the Stockade in Schenectady.
Menu: Unique but also offered standard items. Food was good for the most part. Three entrees were either cold (shrimp) or luke warm. Mashed potatoes were excellent and chicken fingers were excellent. It's pretty hard to mess those up though, all things considered.
Beer: Mentioned as having a very good Hefeweizen by a local brew master (who's won numerous awards) but seemed to have a very bad batch. Too cloudy and too yeasty. Porter and Stout were very rich and full bodied.
Really enjoyed my experience here.. My husband and I had experienced the Van Dyke for the first time last year and had very much enjoyed the food and atmosphere. The staff was attentive when needed and courteous. We actually had come for the show upstairs but, ate outside on the patio. We plan to visit again.
This place is not worth going to. How the McDonald family could ruin such a nice place is beyond me. The food is good depending on the staff. The waitstaff is one of the worst Ive ever seen and the food between lunch and dinner is inconsistant at best. The management seems to be to busy talking to their friends than fixing the obvious problems with this restaurant. Too bad could have been a nice place.
Highly disapointed. Dinner here is over rated. menu is very hard to read as writing is small. Had sirloin dinner, was a strip steak full of grizzle, vegtables were ok but not what was offered on the menu. The only good dinner experiance was the corn bread. Staff was rude! Expence of this meal for 2 with tip and drinks was in the $65. range and I had to wipe my face with a cheap paper napkin.
A legendary old jazz club revamped to provide perfect one-stop shopping for gourmands, beer-lovers, and music aficionados alike..
The Van Dyck is one of the Capital Region's legendary musical locales, having stood for decades at jazz ground zero as the hot players' room to end all hot players' rooms. Unfortunately, the club's original ownership group was unable to keep the venue afloat after hard economic times hit Schenectady in the '80s. But it's notoriously difficult to kill a legendary old jazz club: they usually just lay dormant for a spell, then reopen phoenix-like as brewpubs. Or restaurants. Or sometimes even as the jazz clubs that they once were. Or, in the Van Dyck's case, as all three. These days the Van Dyck once again swings with the sounds of sweet, sweet jazz, although there's also room for rock, folk, blues, and soul sometimes in both the downstairs pub and the upstairs club. Absence makes the heart grow fonder? Yes indeed it does.
Must Have Drinks:
Dewar's on the rocks.
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