Halsted Communications Limited
Ballston Spa, NY 12020-3631
Phone: (518) 885-8590
Ratings & Reviews Summary for Halsted Communications Limited
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User Reviews for Halsted Communications Limited
03/08/2008 Posted by schlin96
Lied over and over about things, refused to install after THREE service calls, we had to speak to Terry Halsted to get anything done. Caught them in lies while in conference calls with DirecTV, refused to give us equipment we paid for and never told DirecTV about it. Absolutely horrible. Unfortunately DirecTV only uses them for the "free installation" - worth it to pay out of pocket for another company or just go through Best Buy or another contractor. Unbelievable.
Pros: Easy to catch in a lie
Cons: Unreliable.
12/31/2007 Posted by sorter
12/31/07....I'll just lay out the facts. First visit: an install tech Ed worked for four hours (5 pm to 9 pm friday nite) only to say that he couldn't get a signal. Scheduled a follow-up for two days later, which was arranged via his supervisor Rob while still in my house. "we'll be there between 8 am and 9 am on Sunday" Saturday morning, got a phone call wanting to set up a follow-up call. ??? I said it was already set-up... Sunday was a no show until 2:00 pm.... Apparentlay they had to drag a tech off his previously assigned scedule to get back to me because they forgot to set my call up... this happened after I called them late in the am. The tech was at my house for 8 more hours.... broke a lamp and muddied three rugs in three different rooms. At 10 pm, I asked the tech to leave. A supervisor, Rich, showed up the next day..Christams eve, to see the broken lamp and check the rugs. He said to call Direct TV and place a Damage Claim and he would okay it.. He then said he would come back between 8 am and 9 am the day after Christmas to finalized the install. Rich was a no-show... not even a phone call tosay he wasn't coming. I tracked him down through various phone attemps. He finally called me at 3 pm to say he wasn;t coming..could we reschedule? Rescheduled for Saturday, Rich shows up on Saturday and wrks for about two hours. Three Tv's out of six are now hooked-up. Rich says a "special install" person now has to come and try to install the last three tv's. Rich says they'll call us to set up a time. Still no call from them yet . PS My wife just spent 35 minutes, after being given five different phone numbers, to make the "Damage Claim". I think Halsted Comm has nice people... but terrible processes, follow-up, and communication skills. Poor service is a sign of a monopolistic attitude. Stick with cable.
Pros: nice people who are trying hard
Cons: terrible follow-up and very poor intra-company communications
